Frequently Asked Questions About Our Luxury Car Service

Have questions about our luxury car service? We’re here to help.

  • Where do i meet the chauffeur from the airport

    The chauffeur will be waiting inside the airport at the designated baggage claim aiisgn to your flight holding a name sign to assist you with your luggage (even if you dont have check luggage). For international flights the chauffeur will be waiting outside of the designated customs arrival. 

  • Can I book a reservation over the phone?

    We care about your personal data security and for this reason no reservations will be taken over the phone.


    Service must be pre-arranged through this website a minimum of 2 hours in advance the transportation to be provided

  • I am paying for the service but I am not the passenger. What's the procedure?

    During the reservation process, you will register your name as the customer, you will place a check mark on the "I am not the passenger" option and then you will enter the passenger(s) name(s). We may ask you for extra verification

  • What modes of payment do you accept

    Clients can pay using their credit card or make cash payments however need you to pre authorize your credit card before accepting it as a mode of payment our booking portal has a provision that allows you to check the rates and make reservation thereafter

  • How do you deal with no show or late client

    Reserved service. If you're late, waiting time may apply. To avoid extra charges, you must call the number on your trip confirmation or send us an email as soon as you know that you'll be late or your flight details have changed

  • What is the cancelation policy

    For full reimbursement on all sedans ,suvs and Mercedes s550 a 2 hour cancellation notice before the schedule pick up is mandatory

  • Can I smoke in the car

    Smoking as is the use of drugs and alcohol is prohibited a $200 smoking or cleaning fee is levied on passenger who go against this rule.

  • What is the maximum waiting time

    30 minutes for domestic flights and private jets

    1 hour for international and port

    15 minutes for all private residence and hotels

  • Do I need car seat for the child

    Florida Child Car Seat Laws:


    It is the responsibility of the supervising adult to ensure that any child under 5 years old is seated in a federally-approved child car seat. Failure to do so could result in a $60 fine and 3 points against your driver's license.


    Florida law states:


    Children 5 years old or younger must be secured in a federally approved child restraint system:


    Children 3 years old and younger must use a separate car-seat or the vehicle's built-in child seat.


    Children 4 through 5 years must sit in either a separate car seat, a built in child seat or a seat belt, depending on the child's height and weight.


    Children 6 through 17 years old must be in a seatbelt.


    Though not required, the DHSMV recommends children 12 years old and under to ride in the back seat of the vehicle when possible. This is due to safety concerns for air bag deployment, which can be dangerous for young children.


    For more information on child safety seats and restraints, please visit the DHSMV guide to vehicle and child safety.

  • Do you charge for wait time?

    Yes, wait time maybe incurred if no passenger contact is made within the standard grace period. Built in grace periods are included in the rate provided and are as follows: Airport International Arrivals: 60 minutes from flight arrival time; Airport Domestic Arrivals: 30 minutes from flight arrival time; Seaports: 30 minutes from scheduled pick up time; FBO: 30 minutes from scheduled pick up time; Hotel; Landmarks; Home; Business; & Other Addresses: 15 minutes from scheduled pick up time (additional wait time will be charged in increment of 30 minutes at a rate of $60.00 / hour), (Flight arrival time is based on Flightview App information).

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